When Mattew Lientz needed surgery to save his life, his insurance wouldn’t cover it. Enter: Laurie Todd, the Insurance Warrior. Her first task: Figuring out who Matthew was really fighting, and how big the battle really was.

Together, Matthew, his wife Diane, and Laurie made the case for Matthew’s life. Fourteen years later, the speeches they gave in a conference room full of insurance executives are a masterclass in winning insurance appeals — and living to tell the tale. 

The battle also illustrates a lesson that Laurie Todd learned while fighting it: Fighting your health insurance often means fighting... your employer. Yep, most employers “self-insure.” 

And in this case, that employer was one of the biggest companies in the world.

Here’s a transcript of the episode. 

For the Insurance Warrior's origin story, check out our previous episode.

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